Privacy Policy - The Seerah Retreat

Privacy Policy | The Seerah Retreat

At The Seerah Retreat, accessible from [www.theseerahretreat.com], your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us online through our website and offline during our retreat activities. Please read this policy carefully to understand our views and practices regarding your personal data.

By using our services, participating in our retreat, or interacting with our website, you agree to this Privacy Policy.

1. Information We Collect

We collect different types of information depending on how you interact with us. This includes personal information that identifies you directly, such as your name and contact details, and non-personal information, such as how you use our website.

1.1. Information Collected Online

Personal Information: When you register for The Seerah Retreat through our website, we may collect personal data including your full name, email address, phone number, passport details (for visa processing), and any other information you provide.
Payment Information: For online payments, we collect your payment card information through secure third-party payment processors. We do not store your payment card information.
Technical Data: We may collect data about how you use our website, including your IP address, browser type, referring/exit pages, and time spent on our website. This data helps us understand your preferences and improve your experience.

1.2. Information Collected Offline

During the Retreat: We may collect personal data offline during the retreat itself, including your emergency contact details, dietary requirements, medical conditions (if necessary for travel), and any other information you share for health, safety, and logistics.
Photos and Videos: We may take photos and videos during the retreat for promotional purposes. These may include group photos, event footage, and images at sacred sites.

2. How We Use Your Information

We use your information for several purposes to ensure you have a seamless and enriching experience during The Seerah Retreat.

2.1. To Provide Our Services

Registration & Booking: We use your personal information to process your retreat registration, communicate details about the event, and book necessary arrangements such as accommodation, transportation, and Ziyarat visits.
Visa Processing: Your passport details and other travel-related information are used to obtain the necessary Umrah visa for your trip.
Event Logistics: We use your data to plan and manage transportation, meals, and accommodation to ensure a smooth experience during the retreat.

2.2. Communication

Pre-Retreat Information: We will use your email and phone number to send essential information before the retreat, including packing lists, itineraries, and event updates.
Post-Retreat Follow-up: After the retreat, we may send you surveys to gather feedback or keep you informed about future retreats and special offers.

2.3. Marketing and Promotion

Email Campaigns: With your consent, we may use your email address to send promotional content about future events or exclusive offers related to The Seerah Retreat. You can unsubscribe from these emails at any time.
Photos and Videos: Photos and videos taken during the retreat may be used on our website, social media channels, and promotional materials to showcase the retreat experience.

3. Sharing Your Information

We respect your privacy and will never sell your data. However, we may share your information in the following limited situations:

With Service Providers: We work with trusted third-party service providers to manage payment processing, visa applications, accommodation bookings, and transportation logistics. These third parties only use your data for the purposes we specify.
Legal Requirements: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations or protect the rights, property, or safety of The Seerah Retreat and its participants.
Event Partners: For travel arrangements, we may share relevant details (e.g., names, passport information) with our travel partners, including airlines, hotels, and local transportation providers.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

4.1. What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help us remember your preferences, track website traffic, and analyze how visitors use our site.

4.2. Types of Cookies We Use

Necessary Cookies: These are essential for the proper functioning of our website, such as maintaining your session or completing a booking form.
Performance and Analytics Cookies: These cookies collect data on how visitors interact with our website to help us improve functionality and user experience.
Marketing Cookies: We may use these to track your visits and deliver targeted advertising based on your preferences.

4.3. Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.

5.1. Online Security

Encryption: We use SSL encryption to protect sensitive information (such as payment data) transmitted online.
Third-Party Processors: Payments made via our website are processed by secure, third-party platforms, which comply with the highest standards of data protection.

5.2. Offline Security

Restricted Access: Only authorized staff have access to your personal data for event logistics and operations.
Data Retention: We retain your personal data only for as long as necessary for the purposes outlined in this policy. Once it is no longer needed, we securely delete or anonymize it.

6. Your Data Protection Rights

Under various data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), you have rights concerning your personal data. These include:

6.1. GDPR Rights (for European Residents)

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information about you.
Right to Erasure: You can request the deletion of your data under certain conditions.
Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
Right to Object: You can object to the processing of your data in specific situations.

6.2. CCPA Rights (for California Residents)

Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
Right to Delete: You can request that we delete any personal information we have collected about you.
Right to Opt-Out: You can request that we do not sell your personal data to third parties (although we do not sell data).

To exercise your rights, please contact us at [insert email].

7. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe your child has provided us with personal information, please contact us, and we will take steps to remove such information from our records.

8. Retention of Personal Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing your retreat registration or providing services. Once your data is no longer required, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this page periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: info@theseerahretreat.com
Phone: +92-333-8614929
Address: Suite 102, Sabah Palace, Plot 29 B, Shahrah-e-Faisal Rd, Karachi, Pakistan